{"id":331,"date":"2019-05-28T18:35:23","date_gmt":"2019-05-28T09:35:23","guid":{"rendered":"https:\/\/cmc-ls.com\/?page_id=331"},"modified":"2019-08-30T13:43:50","modified_gmt":"2019-08-30T04:43:50","slug":"translation-workflow","status":"publish","type":"page","link":"https:\/\/cmc-ls.com\/en\/translation-workflow\/","title":{"rendered":"Translation workflow"},"content":{"rendered":"\t\t
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*AM (Account Manager)<\/b><\/u>
<\/span>The AM serves as the point of contact for our customers. In addition to client development, the AM responds to inquiries and estimate requests, confirms order specifications, and oversees delivery, invoicing, and after-care. <\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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*PM (Project Manager)<\/b><\/u>
<\/span>The PM managed workflow after an order is received. The PM manages delivery schedules and external resources (translators, editors, etc.), creates and manages project workflows, assists AMs with estimates, and works to expand our resource network. <\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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*QM (Quality Manager)<\/b><\/u>
<\/span>The QM is responsible for project editing and quality control. The QM confirms that project work has been conducted in accordance with CMC\u2019s internal quality standards and customer specifications. <\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\u2460 Inquiry from customer.

\u2461 After a source document check (word\/character count, document layout, etc.), we confirm client specifications (desired deadline, document intended use, etc.) and then provide an estimate.

<\/span>\u2462 After receiving order request, the AM sends a project order consisting of the source material and project specifications to the PM.
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\u2463The PM confirms the project order and assigns the appropriate translator and editing team.
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\u2464 The translator delivers the completed translation to the PM and the QM.
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\u2465 The QM checks the translation and, if necessary, returns the document to the translator for corrections.
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\u2466 The translator responds to any QM inquiries and then delivers the completed translation to the PM.
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\u2467 The PM confirms that all work has been completed per project specifications and then delivers the completed project to the AM.
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\u2468 The AM confirms the project fulfills all specifications and then delivers the completed work to the client.<\/span><\/p>

\u25cf Following delivery, the AM responds to any client inquiries (feedback, questions, etc.).<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

*AM (Account Manager) The AM serves as the point of contact for our customers. In addition to client development, the AM responds to inquiries and estimate requests, confirms order specifications, and oversees delivery, invoicing, and after-care.  *PM (Project Manager) The<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/cmc-ls.com\/en\/wp-json\/wp\/v2\/pages\/331"}],"collection":[{"href":"https:\/\/cmc-ls.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cmc-ls.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cmc-ls.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cmc-ls.com\/en\/wp-json\/wp\/v2\/comments?post=331"}],"version-history":[{"count":0,"href":"https:\/\/cmc-ls.com\/en\/wp-json\/wp\/v2\/pages\/331\/revisions"}],"wp:attachment":[{"href":"https:\/\/cmc-ls.com\/en\/wp-json\/wp\/v2\/media?parent=331"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}